We want you to have a smooth shopping experience. Please read our Return & Exchange Policy carefully before placing an order. By placing an order on our website, you agree to the policy mentioned below.
Sale Items – No Return or Exchange Policy
* Any product purchased during a Sale or at a Discounted Price is NOT eligible for return or exchange.
* Sale items are limited, single-piece products offered at special discounted rates.
* Due to the nature of sale inventory, returns and exchanges are strictly not accepted on sale items under any circumstances.
* In case a sale product is received damaged during transit, customers must provide an unedited parcel opening video within 24 hours of delivery. Upon verification, we may offer repair or replacement of the same product, subject to availability.
1. Return & Exchange Window
* Customers can request a return or exchange within 24 hours of product delivery only.
* The request must be raised from the Login section of our website or by contacting support@cosmeticbazaar.com.
* Any request made after 24 hours will not be accepted, and the return/exchange window will be permanently closed.
2. Request Review & Approval
* Once we receive your return or exchange request, our team will review it.
* The review process may take 1-2 working days.
* If the request is found to be genuine and valid, it will be approved.
* After approval, you will receive a confirmation message/email regarding your request.
3. Product Pickup Process
* After approval, the pickup will be scheduled within 1-2 working days.
* Our delivery partner will collect the product from your registered address.
* The items must be properly packed in a box to avoid damage during transit.
* Improper or loose packing may affect your return, exchange, or refund eligibility.
4. Return Policy (Refund to Original Payment Method)
* Once the product is picked up and received by us, it will undergo a quality inspection.
* If the return is approved, the refund will be processed within 5-7 working days.
* The refund amount will be credited to the original payment method used while placing the order.
* A return shipping fee of ₹99 will be deducted from the refund amount.
* Depending on your bank or payment provider, it may take additional time for the refunded amount to reflect in your account.
5. Exchange Policy
* Customers may exchange eligible products by paying a flat exchange fee of ₹99.
* Once the returned product is received and approved, a replacement product can be selected from our website.
* The replacement product will be shipped once the returned product has been picked up by our courier partner and is confirmed to be in transit to our warehouse.
* No return shipping charges will be deducted in exchange cases.
* Exchanges are subject to product availability.
6. Return & Exchange Charges
* A return shipping fee of ₹99 will be deducted from all return requests.
* For exchanges, customers are required to pay a flat exchange fee of ₹99.
* Due to our limited margins, shipping costs cannot be borne by us.
7. Damaged or Repairable Products
* If a product arrives damaged or requires repair due to transit issues, customers must provide an unedited parcel opening video.
* The video must clearly show the sealed package being opened and the issue with the product.
* Edited, cut, paused, or incomplete videos may not be accepted for verification.
* Upon verification, we may offer repair, replacement, return, or exchange as applicable.
8. International Orders (EU Zone F) Returns & Cancellations
* Return Window: You have 14 days to request a return, starting from the day the last item in your order is delivered. This window is automatically extended to account for weekends or holidays.
* Return Shipping Cost: A flat-rate return shipping fee of ₹7,405.00 INR applies. This amount is charged only once per return request. We do not charge any additional restocking fees.
* Cancellations: Orders can be cancelled at any time until the item is fulfilled.
* Final Sale Items: Customers cannot request returns or cancellations for specific collections marked as final sale products.
* Applicability: These specific return and cancellation rules will only apply to items purchased after these rules were updated on our website.
9. International Orders (US Mexico Zone G) Returns & Cancellations
For our customers in US Mexico Zone G, the following specific rules apply in addition to our standard policy procedures:
* Return Window: You have 14 days to request a return, starting from the day the last item in your order is delivered. This window is automatically extended to account for weekends or holidays.
* Return Shipping Cost: A flat-rate return shipping fee of ₹7,741.00 INR applies. This amount is charged only once per return request. We do not charge any additional restocking fees.
* Cancellations: Orders can be cancelled at any time until the item is fulfilled.
* Final Sale Items: Customers cannot request returns or cancellations for specific collections marked as final sale products.
* Applicability: These specific return and cancellation rules will only apply to items purchased after these rules were updated on our website.
10. International Orders (EU Zone I) Returns & Cancellations
For our customers in EU Zone I, the following specific rules apply in addition to our standard policy procedures:
* Return Window: You have 14 days to request a return, starting from the day the last item in your order is delivered. This window is automatically extended to account for weekends or holidays.
* Return Shipping Cost: A flat-rate return shipping fee of ₹9,741.00 INR applies. This amount is charged only once per return request. We do not charge any additional restocking fees.
* Cancellations: Orders can be cancelled at any time until the item is fulfilled.
* Final Sale Items: Customers cannot request returns or cancellations for specific collections marked as final sale products.
* Applicability: These specific return and cancellation rules will only apply to items purchased after these rules were updated on our website.
11. Acceptance of Policy
* By placing an order on our website, you automatically accept this Return & Exchange Policy.
* We strictly follow the above policy for all orders.
For any further queries, please contact our customer support team before placing your order.
Reach us at support@cosmeticbazaar.com